I don’t believe for one moment that collection agents are trained to be rude. What I do believe is that they get paid on commission. The more they collect, the more they get paid…so they are extremely motivated.
Having said that, I certainly wouldn’t group all debt collectors as one and the same. There are good and bad employees in every occupation and the debt collection industry is no exception.
I have certainly had my fair share of dealings with the rudest of rude and the meanest of mean but I never let them aggravate me to the point where they caused me to lose control.
When dealing with debt collectors, one should acknowledge the fact that they have a job to do and are just trying to make an honest living, but you should never allow yourself to be verbally abused or threatened by one.
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